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Terms & Conditions

  • 1. COMPANY

  • DTMK Limited is registered in England and Wales and trades under two names:

  • DTMK Training Services – delivering regulated qualifications and community training

  • DTMK Driving School – delivering learner driver tuition, advanced driver training, and related services

  • These Terms and Conditions apply to all services provided by DTMK Limited. Where provisions differ, the relevant rules for Training Services or Driving School are set out separately.

  • 2. DEFINITIONS

  • Customer: An individual, company, organisation, school, nursery, youth group, or other entity booking training or lessons with DTMK Limited

  • Delegate: An individual attending a training course provided by DTMK Limited

  • Learner Driver: An individual receiving driving tuition from DTMK Driving School

  • Regulated Course: Qualifications regulated by Ofqual and awarded through recognised awarding organisations

  • Community Course: Non-regulated training sessions certificated by DTMK Limited

  • 3. BOOKING AND CONFIRMATION

  • Training Services

  • Bookings are not confirmed until written confirmation has been issued by DTMK Limited

  • Submission of a booking form confirms agreement with these Terms and Conditions

  • Delegate transfers may be permitted at DTMK’s discretion prior to the start of the course

  • Where the Customer provides the venue, they must supply an accessibility statement and relevant risk assessments in advance

  • Driving School

  • Learner Drivers must hold a valid UK category B provisional or full driving licence

  • Learners must inform instructors of any medical or legal issues affecting entitlement or ability to drive

  • Lessons booked via the Total Drive app or directly with the instructor

  • Additional passengers are not normally permitted

  • Alternative pick-up or drop-off points must be requested when booking; delays or cancellations caused are not the responsibility of DTMK

  • If a learner is not present within 10 minutes of arrival, the lesson will be cancelled and the fee lost

  • 4. PAYMENT

  • Training Services

  • Community Courses: payment in full at booking

  • Commercial/Corporate: invoiced with 30-day terms unless agreed otherwise

  • Overdue invoices may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998

  • Driving School

  • Lesson payments due by the evening before the lesson

  • Block bookings must be used within 6 months unless agreed otherwise

  • Credits in Total Drive: 1 credit = 1 hour

  • Lessons are normally 2 hours; one session weekly is ideal, or two hours fortnightly

  • Prepaid lessons are non-transferable

  • Payment methods: bank transfer (preferred), or card via Total Drive (admin fee applies). Cash not accepted

  • Receipts automatically emailed via Total Drive

  • 5. CANCELLATIONS AND REFUNDS

  • Training Services

  • Cancellations must be in writing

  • Community Courses: 7+ days’ notice = full refund; under 7 days = non-refundable

  • Corporate bookings: 14+ days’ notice = full refund; under 14 days = up to 100% charge

  • DTMK may cancel/reschedule courses; customers offered alternative or full refund. No liability for travel, accommodation, or other costs

  • If venues fail to provide accessibility or risk assessments, DTMK may cancel or postpone

  • Driving School

  • 48 hours’ notice required to cancel/amend lessons; less notice = full charge

  • If DTMK cancels due to instructor illness or vehicle fault, lesson will be rescheduled or refunded

  • DTMK not liable for other costs

  • 6. TRAINING, LESSONS, AND ATTENDANCE

  • Training Services

  • Delegates must attend all sessions in full; late arrivals/absences may lead to exclusion without refund

  • Practical activities require suitable clothing (kneeling/lying on floor)

  • Delegates on regulated qualifications must meet age and competency requirements

  • Reasonable adjustment requests must be made at least 48 hours before the course

  • Driving School

  • Learners must not attend under the influence of drugs or alcohol; suspected intoxication = cancellation without refund

  • Learners must follow instructions; refusal or unsafe behaviour = termination without refund

  • Delays caused by traffic communicated via Total Drive; lessons may be extended or shortened by agreement

  • Instructors not liable for personal belongings left in vehicles

  • Learners must provide licence check codes when requested and bring their licence to every lesson

  • Appropriate clothing and footwear required; unsafe dress = cancellation without refund

  • During times of community infection (e.g. COVID-19), face coverings may be required. Vehicles will be ventilated and cleaned

  • 7. VEHICLES AND EQUIPMENT

  • Training Services

  • Venues must be private, safe, and compliant with awarding body and H&S standards

  • All mains-powered equipment PAT tested

  • Venues must provide parking and safe unloading

  • Driving School

  • Vehicles provided are clean, roadworthy, and dual-controlled

  • Replacement vehicles may be used if necessary

  • Lessons in learners’ own vehicles allowed at instructor’s discretion with insurance and safety checks

  • Mechanical faults = unused lesson time credited

  • Faults caused by driver error = lesson lost but no repair charge

  • Learners responsible for fines or offences committed during lessons

  • 8. PRACTICAL DRIVING TEST ARRANGEMENTS

  • DVSA does not provide cars for tests

  • Use of DTMK vehicles requires syllabus completion to test standard and passing of two mocks three weeks before the test

  • DTMK may withdraw vehicles for safety reasons; instructor’s decision is final

  • If DTMK cancels within 14 days due to illness or breakdown, DVSA fee reimbursed

  • Instructor’s test day fee charged at normal lesson rate

  • Instructor accompaniment on tests is optional

  • DVSA test requirements available at gov.uk

  • 9. CERTIFICATION

  • Training Services

  • Certificates issued only when courses/assessments are successfully completed

  • Community course certificates issued to all attendees

  • Replacement certificates may incur an admin fee

  • Driving School

  • Theory resources may be provided if the learner maintains at least one 2-hour lesson monthly

  • 10. HEALTH, SAFETY AND EQUALITY

  • Learners/delegates must declare relevant health conditions

  • Emergency medication must be brought to sessions

  • Learners must meet eyesight standards and wear corrective lenses where required. Instructors may re-check vision

  • DTMK is committed to equality, diversity, and inclusion in line with the Equality and Diversity Policy

  • 11. COMPLAINTS AND APPEALS

  • Training Services

  • Complaints, appeals, and malpractice handled under DTMK formal policies (available on request)

  • Driving School

  • Complaints addressed to Christopher Cook, Managing Director (christopher@dtmk.co.uk)

  • If unresolved, complaints may be escalated to the DVSA Registrar of ADIs (gov.uk)

  • 12. LIABILITY

  • No liability for lost or damaged personal belongings

  • Liability limited to the amount paid for the booking

  • Nothing excludes liability for death or personal injury due to negligence

  • Learner Drivers responsible for driving offences, fines, and penalty points during lessons

  • 13. DATA PROTECTION AND PRIVACY

  • DTMK is ICO registered

  • Personal data processed in accordance with UK law and retained for at least three years

  • Full Privacy Policy available at www.dtmk.co.uk

  • 14. TRAINERS AND INSTRUCTORS

  • All trainers hold relevant qualifications

  • Trainers for regulated qualifications hold subject-specific qualifications or are registered healthcare professionals

  • Instructors are ADI-qualified or in supervised PDI training

  • All staff are DBS-checked and safeguarding trained

  • 15. GOVERNING LAW

  • These Terms and Conditions are governed by the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

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