Frequently asked questions

Absolutely. In company training at your own premises is often the most cost effective and convenient option, particularly where you have several staff who need training at the same time. If there is sufficient interest within your organisation, we can deliver training on site. We apply a minimum charge based on six learners, and full details are available on our course booking page. 👉 https://training.dtmk.co.uk/booking-a-course What we need from your venue To deliver training safely and effectively, we ask for the following: Suitable parking for our training team, as equipment will need to be unloaded and set up on arrival A training space that is appropriate for the course being delivered For example: A clear, carpeted room is ideal for most first aid training A school hall or large room with gym mats can work equally well for practical, floor based sessions Venue checks and setup Your assigned trainer will contact you in advance to: Confirm that the venue meets course requirements Discuss room layout and practical space Ensure everything is in place for a smooth, engaging training day Our approach We regularly deliver in company first aid training for businesses, schools, and organisations, as well as public courses at our training centre. If you would like to explore workplace delivery or check the suitability of your venue, please visit the booking page above or contact us and we will be happy to advise.

Yes. Evening and weekend courses may be available, subject to trainer availability. These options are most commonly offered for: In company training Community and group bookings Organisations with operational or shift based constraints Booking outside standard hours Availability for evening or weekend delivery depends on: The type of course being booked The number of learners Trainer availability at the time of booking If you are interested in training outside standard daytime hours, we recommend contacting us as early as possible so we can explore suitable options. Our approach We aim to be flexible where possible while ensuring training quality and compliance are maintained. This applies to both centre based courses and on site workplace training. If you would like to discuss evening or weekend availability, please contact us and we will be happy to advise.

If you are unable to attend your course, please let us know as early as possible. Our cancellation, transfer, and refund terms are set out clearly in our booking terms and conditions, which apply to all courses delivered both at our training centre and through in company training. Why early notice matters Letting us know promptly helps us to: Offer places to other learners Reallocate trainer time and resources Advise you of any options that may be available, in line with our terms Where to find the policy Full details of what happens if you cannot attend, including notice periods and any applicable charges, can be found in your booking confirmation and terms and conditions. If you are unsure how the policy applies to your situation, please contact us and we will be happy to explain your options.

Refreshments Tea and coffee are usually available throughout the day, and we build short comfort breaks into both the morning and afternoon sessions. Lunch and snacks Lunch is not normally provided. Learners are encouraged to bring their own lunch or snacks if they wish, although this may vary slightly depending on where the course is being delivered. Courses at our training venue All of our training venues have been carefully chosen for their convenience and accessibility, including their proximity to local food options. For example, our training centre is within easy walking distance of: Takeaways and cafés Supermarkets Pubs offering a range of meals There is also a nearby park, which is ideal for a picnic or a short walk during lunch breaks when the weather is good. Courses delivered at your workplace For in company training, refreshment arrangements vary by venue: Some organisations provide tea, coffee, or refreshments for learners Others may prefer learners to bring their own Occasionally, very generous hosts even supply homemade cake, which is never refused but is definitely not expected. These arrangements can be discussed in advance when confirming your booking and venue details. Our approach We aim to keep training days comfortable and well paced, while giving learners the flexibility to choose what works best for them. If you have any questions about refreshments or local food options for your specific course, please contact us and we will be happy to advise.

Yes. We always aim to use venues that provide convenient and secure parking for learners. In most cases, there is free on site parking or a dedicated car park nearby. Exact arrangements can vary depending on the venue, but full parking details will always be confirmed in your joining instructions before the course date. Parking at our training venue Our training venue benefits from a spacious shared car park with capacity for around 24 vehicles. Spaces are available on a first come, first served basis and are located just a few steps from the main entrance. If the car park is busy, additional on street parking is available nearby. Parking for in company training For courses delivered at your workplace, we ask that: Allocated parking is available for our training team A suitable drop off and unloading area is provided, as training equipment will need to be delivered and set up on arrival These arrangements are important to ensure the course starts on time and equipment can be set up safely. Our approach We confirm parking and access arrangements in advance as part of our pre course checks, so there are no surprises on the day. If you have any questions about parking or access at a specific venue, please contact us and we will be happy to advise.

Yes. This is one of the most practical and cost effective ways to access high quality first aid training, and it is something we actively encourage. If several small businesses, childminders, or community organisations join together to arrange a shared course, they can benefit from the same in company rates that larger employers receive. Our pricing is based on a minimum charge for six learners, so by splitting that cost between multiple providers, fully regulated professional training becomes far more affordable. How it works A group of organisations agrees a date and approximate numbers The cost is shared between the group Each learner completes the same training and assessment Every participant still receives their own nationally recognised qualification For example, a group of local childminders or small nurseries may choose to coordinate and book a private course together, rather than attending separate public courses. The session can be arranged at a time that suits the group and tailored to their shared setting. Venue options If one of the group can provide a suitable space, the course can be delivered on site. If not, we can also host the course at one of our training venues for a small venue hire cost, while still applying the usual in company rate for the training itself. Why this is popular This approach has become especially popular with: Nurseries and childminders Small workplaces Community and voluntary organisations It offers flexibility, lower costs, and high quality training, while also helping to build strong local networks of people who value safety, confidence, and preparedness. If you would like to explore a shared private course, please contact us and we will be happy to help coordinate the details.